Return & Refund Policy
Effective Date: July 18th, 2024
1. Return Policy
Due to the intimate nature of our products, all sales are final. We do not accept returns or exchanges for lingerie and adult toys for hygiene and safety reasons. However, we want you to be completely satisfied with your purchase.
2. Defective or Damaged Items
If you receive a defective or damaged item, please follow these steps:
– Contact Us: Email us at [insert contact email] within 7 days of receipt of the product with your order number and a description of the defect or damage, along with photos.
– Evaluation: We will evaluate your claim and, if approved, we will offer you a replacement or a refund. We may request that you return the defective or damaged item to us.
– Refunds: If a refund is approved, it will be processed to your original payment method within [insert number] business days after we receive the returned item, if applicable.
3. Incorrect Orders
If you receive an incorrect item, please follow these steps:
– Contact Us: Email us at [insert contact email] within 7 days of receipt of the product with your order number and details of the incorrect item received.
– Resolution: We will arrange for the correct item to be sent to you and may request that you return the incorrect item.
4. Non-Returnable Items
The following items cannot be returned or refunded:
– Lingerie and adult toys, due to hygiene and safety reasons.
– Personalized or custom-made items.
– Sale or clearance items.
5. Return Shipping
In the case of defective, damaged, or incorrect items, we will cover the cost of return shipping
. For all other returns, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. How to Return an Item
To return a defective, damaged, or incorrect item, please follow these steps:
1. Contact Us: Email us at [insert contact email] with your order number, a description of the issue, and photos if applicable.
2. Approval: Wait for our approval and instructions on how to proceed with the return.
3. Ship the Item: If instructed to return the item, pack it securely and include your order number inside the package. Ship the item to the address provided by our customer service team.
7. Refund Process
– Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
– Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at flirtatioustees@gmail.com.
8. Contact Us
For any questions or concerns about our Return & Refund Policy, please contact us at flirtatioustees@gmail.com.
